services
our Services

🔄 YSoft SafeQ Installation & Support Deployment, configuration, user sync, and scan workflows.                                                                      📊 PaperCut MF/NG Deployment & Troubleshooting Server installation, embedded MFD setup, user rules, mobility print, and client config.    🖧 Print Server & Network Support Driver deployment, print queue mapping, firewall/port setups, and cloud printing.                                          🛠️ Remote MFP & Scanning Configuration Full remote setup of Konica Minolta, ITEC, and Develop devices — including scanning, authentication, and LDAP.                                                                                                                                                                                            BPO: IT Call Center for MPS Enviroments .(Pay as you go or SLA) Reducing your IT Overhead by 40%

 

💻IT Support & Helpdesk

  1. Remote Desktop Support – Troubleshoot software, OS, and peripheral issues on Windows, macOS, and Linux systems.
  2. Printer & Peripheral Setup – Configure printers, scanners, and other devices remotely.
  3. Password Resets & Account Unlocks – Securely manage login issues and access recovery.
  4. Operating System Installation & Updates – Install, update, or upgrade operating systems remotely.
  5. Remote Technical Support for SMBs – Offer helpdesk services for small and medium businesses, including troubleshooting and guidance.
  6. Device Configuration – Configure laptops, tablets, and mobile devices for work environments.

🌐 Network & Connectivity

  2. VPN Setup & Management – Secure remote access setup, troubleshooting, and maintenance.
  3. Wi-Fi & LAN/WAN Configuration – Optimize home or office networks and troubleshoot connectivity issues.
  4. Firewall Setup & Security Auditing – Configure firewalls, monitor network security, and prevent breaches.
  5. Remote Network Monitoring – Monitor uptime, bandwidth, and detect network issues proactively.
  6. Remote Network Troubleshooting – Diagnose connectivity issues, slow networks, or IP conflicts.

🛡️ Cybersecurity

  2. Malware & Virus Removal – Detect, remove, and prevent malware infections.
  3. Endpoint Protection Management – Deploy antivirus, anti-malware, and device security remotely.
  4. Security Audits & Vulnerability Assessments – Identify weak points and provide recommendations.
  5. Penetration Testing (Remote) – Simulate attacks to test network, server, or application security.
  6. Security Awareness Training – Teach employees best practices to avoid phishing and other attacks.
  7. Patch Management & Updates – Keep systems and applications up-to-date to prevent exploits.

☁️ Cloud Services

  2. Cloud Migration & Deployment – Move servers, email, and files to AWS, Azure, or GCP.
  3. Cloud Storage Setup & Management – Configure and manage cloud storage solutions.
  4. Cloud Backup & Disaster Recovery – Implement and monitor secure backup solutions.
  5. SaaS Management – Manage Office 365, Google Workspace, Salesforce, or Zoho remotely.
  6. Remote Collaboration Tools Setup – Configure Microsoft Teams, Slack, or Zoom for teams.
  7. Cloud Cost Optimization – Reduce cloud expenses through efficient resource allocation.

🖥️System Administration

  1. Server Setup & Remote Maintenance – Configure Windows/Linux servers and monitor performance.
  2. Active Directory & User Management – Add/remove users, manage permissions, and group policies.
  3. Database Administration & Backups – Administer SQL, MySQL, Oracle databases with secure backup routines.
  4. Software Deployment & Patch Management – Deploy applications and updates across devices remotely.
  5. Virtual Machine (VM) Setup & Administration – Create and manage VMs for testing or production.

📦 Application Support

  2. ERP Support – Remote support for SAP, Oracle, Dynamics, or Odoo systems.
  3. CRM Support – Support Salesforce, HubSpot, Zoho, or Microsoft Dynamics CRM remotely.
  4. Custom Software Troubleshooting – Debug and resolve software issues for proprietary applications.
  5. Software Installation & Configuration – Install business applications and configure settings remotely.
  6. Mobile & Web App Support – Resolve issues for remote teams using custom apps.

📈IT Consulting & Strategy

  1. IT Infrastructure Assessment & Planning – Evaluate current IT setup and recommend improvements.
  2. Disaster Recovery & Business Continuity Planning – Design remote-ready backup and recovery plans.
  3. Technology Roadmap & IT Policy Development – Define IT policies and plan future technology adoption.
  4. IT Project Management – Manage IT projects and deployments remotely.
  5. Cloud Adoption Strategy – Guide businesses to migrate to cloud solutions securely.

💾 Backup & Recovery

  1. Remote Backup Configuration & Monitoring – Schedule and manage automated backups.
  2. Cloud Disaster Recovery Solutions – Configure remote failover and recovery procedures.
  3. Data Migration & Restoration – Move data between systems or restore lost data remotely.
  4. Backup Testing & Validation – Ensure backups are functional and complete.

⚙️ Monitoring & Maintenance

  1. Proactive System & Network Monitoring – Detect issues before they affect productivity.
  2. Log Analysis & Reporting – Examine system logs to troubleshoot or prevent problems.
  3. Performance Optimization & Tuning – Improve server, network, and application performance.
  4. Remote Patch Management – Ensure all devices receive critical updates on schedule.
  5. Incident Response & Troubleshooting – Quickly resolve remote IT incidents.

🖨️ Specialized IT Services

  1. Remote Printer & MFP Configuration – Configure Konica Minolta, ITEC, Develop printers remotely.
  2. Remote Scanner & Multifunction Device Setup – Install scanning workflows and device drivers.
  3. Remote VoIP & Telephony Setup – Configure SIP trunks, IP phones, and call routing.
  4. Remote Video Conferencing Setup – Configure Zoom, Teams, or Webex for remote teams.
  5. IoT Device Management – Monitor and manage IoT devices remotely.
  6. AI & ML System Monitoring – Maintain AI-driven workflows or monitoring systems.
  7. Remote Automation Setup – Implement scripts, RPA, or batch processes to improve efficiency.

🛠️ DevOps & Development Support

  1. Remote CI/CD Pipeline Setup & Monitoring – Automate deployment pipelines for apps.
  2. Server Automation & Scripting – Create scripts to automate tasks on servers.
  3. Remote Application Deployment – Deploy web or mobile applications safely.
  4. Containerization & Orchestration – Support Docker & Kubernetes setups remotely.
  5. Git Repository Management – Manage version control systems for development teams.

📊 Data Services

  1. Database Management & Optimization – Improve database performance and security.
  2. Data Backup, Migration & Restoration – Ensure safe data movement and recovery.
  3. Data Analysis & Reporting – Generate business insights from raw data remotely.
  3. Business Intelligence (BI) Support – Configure Power BI, Tableau, or other BI tools.
  4. Data Cleansing & Integration – Clean, standardize, and integrate data from multiple sources.

Photocopy Paper

Keep your office running smoothly with our premium range of A4 and A3 paper brands — trusted for their quality, consistency, and performance in all types of printers and copiers.

A4 Paper (210 × 297 mm)

  Available Brands:     A4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       - Smart Copy        – High-quality, smooth finish paper for professional printing.                                                                                                                                 - Navigator            – Premium paper with superior whiteness and sharp print definition.                                                                                                                     - Typek                  – South Africa’s most trusted multipurpose paper.                                                                                                                                                 - Rotatrim              – Ultra-reliable with consistent performance for high-volume printing.                                                                                                                                                                                                                                                                                                                                                                           A3 Paper (297 × 420 mm) Ideal for larger format documents, posters, spreadsheets, and presentations. Available Brands: Smart Copy – Crisp results for both colour and black-and-white printing. Navigator – Perfect for high-resolution colour documents and graphics. Typek – Excellent performance across all office equipment. Rotatrim – Designed for bulk jobs without paper jams or quality loss. Why Choose Us for Your Paper Needs? Consistent stock availability. Competitive bulk pricing. Reliable delivery across South Africa. Only trusted, brand-name paper.

Compatible Tonner Cartridges

Keep your office running smoothly with our premium range of compatible cartridges for most brands — trusted for their quality, consistency, and performance in all types of printers and copiers.

Printshop Services

  • Business Printing 

      • - Business Cards
      • - Custom Notepads
      • - Letterheads


    Marketing Materials

    • - Flyers & Brochures
    • - Posters & Banners
    • - Postcards & Mailers
    • - Door Hangers


At The Connected Office, we offer a full range of professional printing services designed to meet your personal, business, and marketing needs. Whether you're looking to print a single flyer or thousands of brochures, we deliver quality, speed, and value.

 Print Fleet Assessment
We begin with a comprehensive analysis of your existing printers, copiers, and workflows to uncover hidden inefficiencies and unnecessary costs.

Device Consolidation & Optimization
Get the right device, in the right place, doing the right job. We help reduce excess equipment and ensure each machine meets your team’s needs.

Automated Supplies & Maintenance
Never run out of toner again. Our smart monitoring systems automatically order supplies and schedule proactive maintenance — so you can focus on your business, not your printers.

Secure Print Solutions
Protect sensitive data with secure printing, user authentication, and document tracking features built for compliance and peace of mind.

Usage Tracking & Reporting
Gain visibility into your print usage and costs. Our detailed reporting helps you monitor trends, set print rules, and make informed decisions.

Scalable Solutions
Whether you’re a small business or a large enterprise, our MPS offerings grow with you — with flexible service levels and support tailored to your organization.

01
Strategy
& Planning

With our expert consultants we help your Sales team close deals and represent your brand

02
Technical Support and Installation

We perform remote installations with little intervention from your side

03
Outsourcing Specialized IT

This gives you flexiblity to grow your business with minimal overhead of having a Senior IT Engineer.

04
Support &
Maintenance

When installed correctly very little maintenance is required.

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